Terms

Last updated: 11 July 2026

These terms are an agreement between Abu Khubz ("we", "us", "our") and you, the business using our website or services. If anything is unclear, email hello@abukhubz.com and we will explain it plainly.

1. Who we are

1.1 Abu Khubz is a software development studio based in England. It is operated as a sole trader trading as Abu Khubz (trading name; company details to follow upon incorporation).

1.2 Our website is abukhubz.com. You can contact us at hello@abukhubz.com.

2. What these terms cover

2.1 These terms govern your use of our website.

2.2 When you engage us for services, these terms apply together with the written quote or statement of work we issue for that engagement. The quote or statement of work describes the deliverables, timeline and price, and takes priority if the two documents conflict.

2.3 Some of our own software products carry their own subscription terms, shown when you sign up. Where they do, those terms govern that product; these terms cover everything else.

3. Our services

3.1 We design, develop, deploy and maintain websites, web applications, dashboards and messaging automation, and we operate software products of our own.

3.2 Our services include:

• fixed-price website and software builds;
• monthly support and hosting plans;
• WhatsApp automation setup and ongoing operation; and
• subscriptions to software products that we build and operate.

4. Quotes and payment

4.1 We provide written fixed quotes. A quote is valid for 30 days from the date we send it unless it says otherwise.

4.2 For project work, we ask for a deposit — typically 50% of the quoted price — before work begins. The remaining balance is due on delivery of the work described in the quote. Work is treated as delivered when we make it available to you and it materially matches what the quote describes.

4.3 Monthly support, hosting and operation plans are billed in advance at the start of each billing period.

4.4 Invoices are due within 14 days of the invoice date unless the quote states otherwise. If an invoice is overdue, we may pause work and may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

4.5 Prices exclude VAT unless the quote states otherwise. If VAT applies, it is added at the current rate.

5. Cancellations and refunds

5.1 Project deposits. Deposits cover work performed and are refundable only for work that has not yet started. If you cancel before we begin work, we refund your deposit in full. Once work has started, the deposit is applied against completed work, as set out in clause 5.2.

5.2 Cancelling a project. Either party may cancel a project by written notice (email is enough). If a project is cancelled part-way through, we invoice for the work completed up to the date of cancellation, in proportion to the total quoted price. If the deposit is more than the value of the completed work, we refund the difference; if the completed work is worth more than the deposit, we invoice the difference. We will hand over all completed work that has been paid for.

5.3 Monthly support and hosting plans. You can cancel a monthly plan at any time by emailing hello@abukhubz.com. Cancellation takes effect at the end of the current billing period, and your plan stays active until then. We do not refund part of a billing period that has already started.

5.4 Product subscriptions. Cancellation and refunds for subscriptions to our own software products follow the product's own terms, shown when you sign up. Where a product has no separate terms, the rules in clause 5.3 apply.

5.5 How refunds are paid. Agreed refunds are returned to the original payment method within 10 working days.

5.6 Nothing in this section limits any rights or remedies you have under the general law.

6. Your responsibilities

6.1 Timely input. Project timelines depend on you providing content, feedback, approvals and access (for example, hosting accounts) when reasonably requested. Delays in providing these may push back delivery dates. If a project is paused for more than 60 days because we are waiting on required input, we may invoice for the work completed to date and agree a restart plan.

6.2 Lawful use. You must use our website, our services and the work we deliver lawfully. For messaging automation, you are responsible for holding any consent needed to message your contacts and for complying with the rules of the messaging platform — for WhatsApp, Meta's business and messaging policies — and with applicable marketing and data protection law.

6.3 Your materials. You confirm that you own, or have the right to use, all text, images, data, branding and other materials you supply to us, and that our use of them for your project will not infringe anyone else's rights.

7. Intellectual property

7.1 Once you have paid in full for a project, you own the deliverables we created for you under that engagement.

7.2 We keep ownership of tools, libraries, templates and know-how that existed before the engagement or that we build for general use across projects. Where these are embedded in your deliverables, we grant you a non-exclusive, perpetual licence to use them as part of those deliverables.

7.3 Deliverables may include open-source components, which stay subject to their own licences.

7.4 We may show completed work in our portfolio and describe the engagement in general terms in our marketing, unless we agree otherwise with you in writing.

8. Third-party services

8.1 Projects often rely on third-party services such as hosting, domain registration, email delivery, payment processing and the WhatsApp Business Platform.

8.2 Fees for third-party services — including WhatsApp and Meta messaging charges — are either billed to you at cost or paid by you directly under your own account with the provider. We recommend that domains and other key accounts are registered in your name.

8.3 Third-party services run under their providers' own terms and pricing, which can change. We are not responsible for their outages, price rises or policy changes, but we will make reasonable efforts to help you respond to them.

9. Warranties and support

9.1 We provide our services with reasonable skill and care.

9.2 If you report a defect in delivered project work within 30 days of delivery, we will fix it at no extra charge, provided the defect is in work we produced and was not caused by changes made by you or others.

9.3 After that period, fixes, updates and improvements are covered by a monthly support plan or quoted separately.

9.4 We do not promise that software will run uninterrupted or error-free, or that it will achieve any particular business result.

10. Liability

10.1 Our total liability to you arising out of or in connection with these terms or any engagement — whether in contract, negligence or otherwise — is limited to the fees you paid us in the 12 months before the event giving rise to the claim.

10.2 We are not liable for indirect or consequential loss, including loss of profit, revenue, business, goodwill or data.

10.3 Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence, or for fraud.

10.4 You are responsible for keeping your own copies of content and data you supply to us, unless backups are expressly included in your plan.

11. Business clients only

11.1 Our services are provided to business clients only. By engaging us, you confirm that you are acting in the course of a business and not as a consumer.

12. General

12.1 Changes to these terms. We may update these terms from time to time. The version on abukhubz.com when you engage us applies to that engagement; we will not change it mid-engagement without your agreement.

12.2 Entire agreement. These terms, together with the applicable quote or statement of work, form the whole agreement between us for an engagement.

12.3 Transferring the agreement. Neither of us may transfer an agreement to someone else without the other's written consent, which must not be unreasonably withheld.

12.4 Severance. If any part of these terms is found to be unenforceable, the rest stays in effect.

12.5 Events outside our control. Neither party is responsible for delay or failure caused by events outside its reasonable control, provided it tells the other promptly and takes reasonable steps to limit the impact.

12.6 Third parties. Only you and we may enforce these terms.

13. Governing law

13.1 These terms and any engagement are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

14. Contact

For questions about these terms, cancellations or refund requests, email hello@abukhubz.com. We aim to reply within two working days.